Series Editor's foreword, Preface to the second edition, Introduction, 1. Models and definitions, 2. Background to student support, 3. Non-academic student support: advising, 4. Academic support: tuition, 5. Delivering student support at a distance, 6. Student support face to face, 7. Delivering student support by computer, 8. Computer conferencing in student support: online tuition and support, 9. Media for student support, 10. Student support outside the institution, 11. Learning skills development and student support, 12. Student support for different students, 13. Student support for access, acquisition, retention and retrieval, 14. Theories of student support, 15. Structures and quality in student support, 16. Staff development and appraisal for support, 17. Epilogue: the future of student support in ODL, References, Index
Ormond Simpson is Director of the Open University's Centre for Educational Guidance and Student Support and has worked in open and distance learning for more than 25 years. He has consulted, researched and written widely in the field of student support in ODL.