This is a beautifully presented, easy-to-read, up to date, evidence-based, practical guide to communication skills. This can be a difficult subject to convey - and engage the reader - on paper but the subject is alive on these pages. To be recommended to anyone who communicates! BMA Book Awards
Introduction
Core skills in clinical communication
Gathering information
Discussing sensitive topics
Sharing information
Shared decision making
Breaking bad news
Communicating with a patient's family
Communicating with children and young people
Communicating with people from different cultural backgrounds