Management Mistakes in Healthcare: Identification, Correction, and Prevention

ISBN-13: 9780521829007 / Angielski / Twarda / 2004 / 274 str.

Richard J. Davidson;Paul B. Hofmann;Frankie Perry (University of New Mexico)

Opis

While increasing attention has been directed recently toward recognizing and reducing medical errors, healthcare organizations have yet to benefit from a similar scrutiny of management mistakes. Serving as a call to action for health care managers throughout the world, this book addresses the information gap on this critical issue.

Recenzje

'… a timely reminder to senior managers of what good leadership looks like and the need for communication and trust in their role.' Open Forum

Spis treści

Notes on the contributors; Foreword Richard J. Davidson; Preface; Acknowledgements; Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann; 2. The context of managerial mistakes John Abbott Worthley; 3. Identifying, classifying and disclosing mistakes Wanda J. Jones; 4. What medical errors can tell us about management mistakes Carol Bayley; 5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan; 6. A question of accountability Emily Friedman; Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry; 8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land; 9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman; 10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney; 11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein; 12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin; 13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown; 14. UK review of selected cases Robert Nicholls and Andrew Wall; 15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry; Suggested further reading; Index.