ISBN-13: 9780471979289 / Angielski / Twarda / 1998 / 244 str.
The core of this book is based upon materials that were developed from a variety of leadership development training courses. One of the examples quoted where radical change has taken place in an organization is that of British Airways. The book examines how a leader can understand and quantify the pressures acting on the organization from customers, shareholders and existing employees.