Conflict and Crisis Communication : Principles and Practice

ISBN-13: 9780415615112 / Angielski / Twarda / 2011 / 215 str.

Carol A. Ireland;Martin Fisher;Gregory M. Vecchi

Opis

'Conflict and Crisis Communication' presents the most up to date view of conflict and crisis communication, and its clear practical application from experts in the field. It will be of interest to law enforcement agencies both nationally and internationally, as well as a range of professionals working in forensic settings.

Spis treści

1. Conflict and Crisis Negotiation: The Negotiated Resolution Model  2. Negotiation: Principles and Theoretical Underpinnings  3. Crisis Situations: Communications, Goals, and Techniques  4. Application of the Critical Incident to Mental Illness and Cognitive Impairment: Considerations and Implications  5. Application of the Critical Incident to Personality Disorder: Considerations and Implications  6. Ethical Considerations in a Conflict and Crisis Situation  7. Expertise of the Negotiator in Conflict and Crisis Communication  8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches  9. Post Critical Incident: Considerations  10. Held Against their Choice: Behaviour, Considerations and Implications for the Captive