Managerial Competence within the Hospitality and Tourism Service Industries : Global Cultural Contextual Analysis

ISBN-13: 9780415385961 / Angielski / Twarda / 2006 / 266 str.

John Saee

Opis

Examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, this work explores the cross-cultural implications of planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, and more.

Spis treści

1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries  2. Communication, Culture and Managerial Functions  3. Theoretical Perspectives on Intercultural Communication  4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity  5. Research Methodology  6. Results and Analysis  7. Conclusion.  Bibliography.

O autorze

John Saee