Service Systems Engineering and Management

ISBN-13: 9780367781323 / Angielski / Miękka / 2021 / 578 str.

A. Ravi Ravindran; Paul M. Griffin; Vittaldas V. Prabhu

Opis

This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services.

Spis treści

Service Systems: An Overview. Forecasting Demand for Services. Design of Service. Evaluation of Service Systems. Supply Chain Engineering. Warehousing and Distribution. Financial Engineering. Revenue Management. Retail Engineering. Healthcare Delivery Systems. Financial Services. Exercises. References.

O autorze

A. Ravi Ravindran, Paul M. Griffin, Vittaldas V. Prabhu