Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success

ISBN-13: 9780367382629 / Angielski / Miękka / 2019 / 345 str.

Joseph Raynus

Opis

With an abundance of improvement methodologies and frameworks quickly gaining momentum, many question where to begin. This book surveys and integrates the quantitative improvement approaches gaining popularity—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. It details a practical methodology for building a measurements framework with the ability to monitor events and provide a feedback loop for analysis, goal, and strategy adjustments.

Spis treści

The Paradigm. The Change. Dynamic Balance of Strategy and Performance. Impact Framework. The Value Planning Domain. Value Management Domain. Value Sustainment Domain. Business Process Management. Tools of Probletunity. Dashboards and Scorecards. Appendices: Probletunity. Probletunity-the Bridge to Business Agility. Development and Implementation of Human Capital Measures and Dashboards. Clinical Trial Process Specification.

O autorze

Raynus, Joseph