Emotion Management in the Workplace

ISBN-13: 9780333990179 / Angielski / Miękka / 2004 / 190 str.

Sharon C. Bolton

Opis

The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.

Spis treści

List of Tables.- Acknowledgements.- Why Emotion, Why Now?.- Bringing Emotion onto the Organisational Agenda: A Century of Organisational Analysis.- The (Over)Managed Heart.- A Sociological Understanding of Emotion.- Introducing a Typology of Workplace Emotion.- Prescriptive and Pecuniary Emotion Management.- Presentational and Philanthropic Emotion Management.- Mixed Feelings.- References.- Name Index.- Subject Index.

O autorze

SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.