Business Process Change

ISBN-13: 9780128003879 / Angielski / Miękka / 2014 / 488 str.

Paul Harmon

Opis

Business Process Change, 3^rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition:

• How to develop business models and business process architecture
• How to integrate decision management models and business rules
• New material on service processes and on dynamic case management
• Learn to integrate various approaches in a broad business process management approach

• Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
• Learn how all the different process elements fit together in this best first book on business process, now completely updated
• Tailor the presented methodology, which is based on best practices, to your organization's specific needs
• Understand the human aspects of process redesign
• Benefit from all new detailed case studies showing how these methods are implemented

Recenzje

"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." --Computing Reviews

"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations.Readers will profit extensively from the best practices and examples presented." --Computing Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015

Spis treści

1. Business Process Change

Part I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)2. Strategy, Value Chains, and Competitive Advantage3. Understanding Your Enterprise Business 4. The Business Architecture and Organizational Alignment 5. Process Management6. Measuring Process Performance 7. An Executive Level BPM Group Management

Part II. PROCESS LEVEL CONCERNS8. Understanding and Scoping Process Problems9. Modeling Processes: Process Diagram Basics 10. Task Analysis, Knowledge Workers, and Decision Management11. Managing and Measuring Business Processes12. Incremental Improvement with Lean and Six Sigma 13. The BP Trends Process Redesign Methodology14. The Ergonomic Systems Case Study

Part III. IMPLEMENTATION LEVEL CONCERNS15. Software Tools for Business Process Analysis and Design16. Business Process Management Suites 17. ERP-Driven Redesign18. Conclusions

Appendix 1: Business Process Modeling Notation - BPM Core NotationAppendix II: BPM Professional Associations & Standards