Achieve Lasting Process Improvement

ISBN-13: 9780124499843 / Angielski / Twarda / 2002 / 304 str.

Bennet P. Lientz; Kathryn P. Rea

Opis

Although new process improvement methods have been developed and implemented over the past few decades, surveys indicate that many of these methods fail outright, are disappointing, cannot be sustained, or cannot be replicated by other organisations. This book aims to provide a commonsense, jargon-free, proven method of improving business processes regardless of the size, location, and nature of the organisation.

Spis treści

Part 1 Prepare for Process Improvement; Chapter 1 Introduction; Chapter 2 Understand Your Business; Chapter 3 Assess Technology and Industry Factors; Part 2 Define the New Business Processes; Chapter 4 Select the Right Processes; Chapter 5 Examine Your Current Business Processes; Chapter 6 Develop a Process Plan; Chapter 7 Define Your New Business Processes and Quick Wins; Part 3 Plan for Process Implementation; Chapter 8 Develop Your Improvement Implementation Strategy; Chapter 9 Develop Your Improvement Implementation Plan; Part 4 Implement and Sustain Process Improvement; Chapter 10 Accomplish Quick Wins; Chapter 11 Implement Improved Processes; Chapter 12 Measure and Maintain Improvement Momentum; Part 5 Deal with Specific Issues; Chapter 13 Management Issues; Chapter 14 Business and Organizational Issues; Chapter 15 Work Issues; Chapter 16 Political and Cultural Issues;

O autorze

Bennet Lientz has taught and consulted on project management for the past 28 years to more than 5000 people. He developed the concept of the management critical path, acted as project manager of the Internet, and turned around 10 failing projects. This Second Edition is Lientz seventh book; he has also written more than 25 articles in various areas of project management. Kathryn P. Rea is president and founder of The Consulting Edge, Inc., which was established in 1984. The firm specializes in E-Business, process improvement, project management, and financial consulting. Rea has managed more than 65 major technology-related projects internationally. She has advised on and carried out projects in government, engergy, banking and finance, distribution, trading, retailing, transportation, mining, manufacturing, and utilities. She is the author of eight books and more than 20 articles in various areas of information systems and analysis.