Telecom Management Crash Course

ISBN-13: 9780071386203 / Angielski / Miękka / 2002 / 346 str.

P. J. Louis

Opis

This guide aims to show telecom service providers how to manage efficiently both their technology advantages and back-end operations in order to survive the harsh economic environment. The book covers such topics as: using CRM to drive business; how globalization issues affect every carrier; how to deal with regulatory uncertainty; and the basics of billing - how not to go out of business.