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Libraries and information services are constantly evolving and adapting to the capacity and capabilities offered by emerging technologies. With the emergence of Generative AI, the information sector wonders how it will impact information users and professionals. The book explores this vital question by first raising evidence-based questions around user interactions with AI and its efficacy in providing responses that are relevant and suitable for specific user needs and contexts. Through the critical analysis of these case studies, the book will discuss whether and how the conventional models...

Gives an overview of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important.

Recent developments in IT, especially the World Wide Web, have led to the creation of a number of digital library research projects in the UK, USA and elsewhere. This phenomenon is designed to bring a shift in the ways we create, access and use information. The design and development of digital libraries depend on computer, communication and other technical skills, and the dream of successful digital libraries leading to a global digital environment can only be fulfilled when enough practitioners have the skills to design, build and manage them.