Kategoria BISAC: Business & Economics >> Conflict Resolution & Mediation

High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.

This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed...

Whether it's a minor argument or a long-lasting dispute, conflict is an unavoidable reality of working and interacting with others. But while you'll find countless books on how to manage or negotiate conflict in the workplace, the real key is learning how to transform it-consciously taking the destructive tension of disconnection and, in the moment, choosing to turn it into something dynamic and creative.

This is the process of creating flow: a positive, forward-moving energy that bolsters human connections and enhances your results. And it starts with recognizing the real reasons that...

Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared -- Workplace Conflict Resolution Essentials For Dummies has you covered In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining...

Rightshore(r) - a registered trademark of Capgemini - is about organizing the distributed delivery process that embraces on-site, nearshore and offshore services. This book describes successful global delivery models utilizing industrialized methods to deliver SAP(r) projects from India. The first part is devoted to management concepts, service offerings and the peculiarities of working together with India. The second part features eight case studies from different industries and from around the world describing how India delivery centers have been successfully deployed in SAP(r)...

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes.
Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the...

Due to technical advances in production and communication technology, outsourcing contracting out production of intermediate materials and services has affected the economic growth of the ASEAN region. This new book fills an important gap in the literature looking at the impact outsourcing has on labour markets, its subtle effects on regional economies and policy implications.

Shandre Thangavelu and Aekapol Chongvilaivan investigate various impacts of outsourcing on labour markets, such as its effects on labour productivity, skill upgrading, human capital, and training, in ASEAN...

Never fear another negotiation

Powerhouse entertainment lawyer and negotiating guru Michael Donaldson has distilled a lifetime of negotiating success into a simple, straightforward plan to get you what you want, when you want it-without the angst.

If you've ever been uncertain before a negotiation, felt beaten up after, or thought you could have and should have negotiated better, Fearless Negotiating shows you, step by step, how to erase your fears and preconceptions and tap into the master negotiator that lives within you. This short and compelling guide is an...

Why do many companies state they want change but then often fire employees who truly rock the boat in their efforts to shift the paradigm to make improvements? How should "disposable visionaries" leaders who are passionate about new ideas, but who underestimate or intentionally ignore the political environment that supports maintaining the status quo and consequently are in danger of losing their jobs keep their passion regardless of the opposition and also keep their jobs?

Written with wit and filled with poignant insights and well-documented examples, this book provides practical...

Most leaders are steeped in risk management, crisis response tactics, readiness for disaster, continuity-of-operations planning, and logistical and agility capabilities. These preparations are critical but not complete. The reality is that even experienced leaders themselves need guidance when it comes to managing a crisis. This standout book fills that need, drawing on interviews with successful leaders; research findings on trauma, neuroscience, and crisis management; and the authors' own extensive career experiences. The chapters suggest and probe ideas from various angles rather than...