First published in 2006. Routledge is an imprint of Taylor & Francis, an informa company.

This inspirational guide provides an innovative framework for understanding the consultation. It is concise, easy-to-read and highly accessible, presenting a simple and easily remembered non-linear diagram which facilitates the understanding of this richly complex process. Inspired by the work of Balint, it beautifully reflects the narrative of the consultation in its tone, with examples and anecdotes illustrating key concepts. It is highly effective as a primary teaching aid for undergraduate medical students, as a refresher for those in practice, an aide memoire to good consulting, a...