In the last decades, the importance of performance management in healthcare organizations has progressively increased. Patient organizations can play a strategic role by providing peer support and education, filling service provision gaps within public healthcare. As experts of their own pathologies, organized patients can aid research and development projects and provide the policymakers with input from the patients' perspectives. Despite these advantages, patient organizations still face criticalities including low political attention at a national and peripheral level, scarce management...
In the last decades, the importance of performance management in healthcare organizations has progressively increased. Patient organizations can play ...