Gary L. Shaffer (University of Southern California, USA)
Increasingly, more is being asked from library leaders and those who aspire to join their ranks. As the use of libraries changes, leaders need to improve their emotional intelligence and critical thinking in order to attract and retain users. Focused on practical management advice, this is an engaging discussion of how library leaders can grow in their role. Detailing 25 emotional intelligence traits library leaders and others rely on most, expert author Gary L. Shaffer explores how critical thinking skills and emotional intelligence overlap, and how we can utilise them to improve....
Increasingly, more is being asked from library leaders and those who aspire to join their ranks. As the use of libraries changes, leaders need to impr...
