Answers to FAQs about business English based on questions sent to "Dear Ken," a popular column in Spotlight magazine. Many of the questions are from German-speaking learners (and teachers) but the topics they raise and the answers given are of relevance to anyone who is working in English.

An interesting resource for learning about the cultural differences and characteristics of people across the globe, this encyclopedia covers the "do's" and "don'ts" of a breadth of countries and major ethnic groups.

Readers of this one-volume reference will gain useful knowledge of what travelers should and shouldn't do when in countries outside of the United States. After a general introduction, approximately 100 alphabetically arranged entries cover topics such as greeting and meeting, appearance and dress, table manners, body language, social situations and hospitality, verbal...