No matter what business you're in, at the end of the day, it's all about people. Workers are people, and so are managers. Every day, millions of people wake up, get dressed, and go to work. The fact that all of them do different jobs and have different levels of authority has been used for ages to divide us. The truth of the matter, however, is that we're all just trying to make a living and provide for the ones we love--and that's a powerful common bond.

If you can grasp that one concept, you'll have the power to change your world for the better in ways that you never dreamed possible....