This the second edition of the book. Service Integration and Management (SIAM) is taking the center stage as the Enterprise IT backbone -the chief support system of the enterprise IT organization; that integrates the services from different service providers and assures the warranty and utility of the services to the service consumers. Cloud service brokerage is one example of SIAM in cloud domain, but holistic SIAM spans across all technologies and all operations. This book is intended to present simplified guide for IT generalists who are new to the service integration subject. The purpose...

XaaS is a collective term said to stand for a number of things including "X as a service, ." Everything (and anything ) as a service is a rapidly expanding model not only in Cloud service but also in every other industry. It grew from utility service model and applied to IT and now non-IT services as well. This is the new delivery models and shall warrant new approach to service management. But before that it will require a new approach to design and publish a service. Like service management architecture that we discussed in our earlier publication, service architecture is largely an ignored...