How can we make health care processes safer and more consistent? How do we improve care outcomes for patients? With a range of coaching tips, activities, scenarios and reflective exercises, this book enables you to translate current research on patient safety in to everyday good practice, by increasing understanding of the key concepts and helping you to develop strategies to minimise the risk of patient harm. It focusses on Human Factors to support understanding of the relationship between human behaviour and fallibility, and the design of systems and processes, environments, tools, tasks...