An instructional book on implementing a Lean Culture in IT organizations. Implementing Lean IT. This book introduces the I.T. Pattern Matching Methodology; classifying I.T. work into Patterns and matching them with corresponding Lean Tools by: 1) Recognizing that a manufacturing approach is not an out-of-the-box fit for I.T. work. 2) Starting a Lean Culture by listening to the voice of the customer and establishing visual metrics & goals. 3) Giving voice to your goals by deploying internal marketing campaigns in order to level-set key stakeholder's expectations. 4) Moving out by matching...