Unlocking the Power of Information Technology describes a disciplined strategy to dramatically transform the performance of a corporation through Operational Excellence in the provision of IT services. This text is based on the author's many years of experience as a senior IT leader at ExxonMobil and describes how this highly successful multinational corporation organizes and manages IT services to achieve pacesetter results, with a cost structure much lower than key competitors. Only a few corporations operate at this level today, but those that are able to master this discipline enjoy a...