This book examines organizational change & its impact on patient safety. It reviews the system & leadership issues & reconciles it with best practices from health & industy including engaging non-clinicians, creating safety cultures, patient & community engagement, communicating & patient safety lexicon. A must read for healthcare practioners & administrators seeking a deeper understanding of change & its impact on leadership, patient safety & healthcare systems. "Important recommendations for future communications." (L. Dempster, Regional Director - Patient Safety, Vancouver Coastal Health...