The government's NHS Plan emphasises the importance of services based on users' views.This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.Quality at home for older people: provides new information on the definition of quality in home care services by service users both under and over 80 years of age;identifies users' priorities for the first time;shows the differences and similarities in the perceptions of quality between white and minority ethnic service...