This is an excellent new contribution to current academic and policy debates, and will be of great interest internationally to all students, researchers, public sector managers and policy makers.

The improvement of public services has become a key priority for all the main political parties in the UK. Recent years have witnessed large, real terms increases in spending on public services and a plethora of new initiatives designed to drive up standards in the Heath Service, schools, the police and local government.

As part of this broader picture the Government has launched...