The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social...

Everyone has heard of 3M, General Mills, and Pillsbury, but did you know that companies such as Best Buy, Digital River, Chun King, and the Greyhound Bus Company began in Minnesota as well? In Enterprising Minnesotans we read stories of the diverse men and women throughout Minnesota's rich history who have created exceptional organizations. Here are portraits of people driven by an entrepreneurial spirit to found enduring enterprises from 1849 to the present, including Cargill, the Mayo Clinic, Anderson Windows, Ecolab, Schwan's, and Leeann Chin Inc. Meet visionaries such as Cadwallader...