This is the most challenging time for public management that I have seen in my 35 years of public and non-profit service. The ?survivors, ' ten years from now, will be working in systems they could not possibly imagine now. They will have gotten there not just by luck, but by the full commitment of all members of their organizations and by dramatically different methods of public engagement. This book is an excellent resource for starting that journey and for assessing the progress of efforts to date.
?James Kunde, executive director, Coalition to Improve Management in State and Local...

Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical -lessons learned,- -do's and don'ts,- -steps to take,- and -pitfalls to avoid- in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and...