Value is at the core of every organization's purpose. Without value, organizations die. Libraries as well as museums, archives, and galleries have traditionally added value to their communities through their collections and services, but yesterday's collections and services are no longer enough. In order to remain sustainable, today's libraries, archives, museums, and galleries must explore new ways to add value that resonate in the lives of their customers.

This unique book explains how addressing the "5 C's" of adding value content, context, connection, collaboration, and...