Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of Operations Management specialists - rather than marketing managers - the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private...
Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of s...
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes...
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the board...
