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In this text, a leading hospitality educator and industry consultant gives readers the means to ensure customer satisfaction and produce acceptable profit margins. Two new chapters review different methods of cost control strategy and operations, including information systems and computerized cost control.

The fundamentals of travel and the impacts of tourism throughout history and the world

Introduction to Travel and Tourism: An International Approach presents an all-encompassing exploration of the travel industry. Whether you are planning a career in travel or simply enjoy new places, this book offers in-depth information from a global perspective. Authoritative discussion covers tourism, attractions, food, planning, accommodations, transportation and more, with a full examination of economics, cultural impact, environmental effects, and governmental involvement....

The focus of this book is how to gain total financial control over a motel or small hotel, expanding the understanding of everything from the basics of hotel finance to the improvement of the bottom line. Clear explanations are provided for the balance sheet and income statement, as well as internal hotel procedures that affect profitability such as purchasing and hiring policies. Guidelines are featured on all areas of finance related to hotel operations, including pricing, income statement analysis, and budgeting. Coverage of investments helps managers plan for long-term financial growth.