irs Managing Conflict in the Workplace

ISBN-13: 9780754523925 / Angielski / Miękka / 2004 / 182 str.

Heather Falconer

Opis

Conflict, bullying and harassment can destroy the foundations of the most enterprising organizations. This book helps employers to recognize and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient.

Spis treści

1. Conflict in the workplace
2. The causes of workplace conflict
3. The costs of conflict
4. Recognising the danger signs
5. The employer’s duty of care: The law
6. Establishing effective policies
7. Conflict management training
8. Reaching agreement in cases of conflict: The role of mediation

O autorze

Heatheri Falconer