Deborah L. Whetzel, PhD is a Manager, Leadership Assessment, Processes and Systems at the U.S. Postal Service. Prior to joining the Postal Service, she was a Principal for Work Skills First, Inc. where she directed or conducted research on projects dealing with job analysis and competency model development, test development, research, and implementation, and performance appraisal development for both private and public sector clients. While at the American Institutes for Research, Dr. Whetzel led the item development of form assembly work for the Medical College Admission Test (MCAT). In this