ISBN-13: 9783110553895 / Angielski / Miękka / 2017 / 84 str.
ISBN-13: 9783110553895 / Angielski / Miękka / 2017 / 84 str.
In the age of cross-channel commerce, successful firms must identify, develop, and implement the right cross-channel services to attract and satisfy their target customers. This book aims to assist multi-channel players to increase their company's performance and enhance their overall value proposition by showing how to select the appropriate cross-channel strategy and how to establish synergies between online and offline channels.