The Education Plan: Is It a 'Near Miss'?

ISBN-13: 9783639139747 / Angielski / Miękka / 2009 / 112 str.

Margaret MacLennan

Opis

This book examines the delivery of education toSupport Services staff at New Vista Society (NVS), along-term care facility. The author answers thequestion: what are the educational needs of SupportServices staff and how can a system of "near miss"reporting be implemented thereby creating continuedopportunities for learning?The research establishes the application of heutagogy(self-determined learning), capacity development, andgroup education processes to ensure learning for aunionized group of staff. Further, the researchestablishes the need for knowledge management systemsto ensure near misses traditionally associated witherror are recreated as opportunities for learning.Key to the findings are the need to plan, schedule,and provide educational opportunities. By supportingthe development of meaningful educational systems, anemployer will foster the capacity of Support Servicesstaff to provide necessary services for residents.

O autorze

Margaret Ann MacLennan, BComm and MA, took her undergraduate
degree in Hotel and Food Administration at the University of
Guelph. Since 1980, she has worked in Health Care. She completed
her MA, Leadership Training at Royal Roads University in 2006.
She now works as Director of Food Services and Education with the
New Vista Society in Burnaby, BC.