The Definitive Executive Assistant & Managerial Handbook: Leadership for Pas, Executive Assistants, Senior Administrators and Office Managers

ISBN-13: 9781398602465 / Angielski / Miękka / 2021 / 320 str.

Sue France

Opis

Develop the leadership, emotional intelligence and communication skills necessary to steer teams to success in a senior administrative role.

Spis treści

• • Chapter - 01: Introduction;
  • Chapter - 02: The Leadership Challenge;
  • Chapter - 03: How to Motivate Yourself and Your Teams;
  • Chapter - 04: Developing Emotional Intelligence;
  • Chapter - 05: Leading Effective Teams to Success;
  • Chapter - 06: Performance Management;
  • Chapter - 07: Coaching;
  • Chapter - 08: How to Communicate with Different Personality and Behavioral Styles;
  • Chapter - 09: Managing Projects;
  • Chapter - 10: The Art and Science of Effective Negotiation;
  • Chapter - 11: Change Management - How Can You Help

O autorze

Sue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.