The Business of Hotels

ISBN-13: 9780750641159 / Angielski / Miękka / 2000 / 240 str.

S Medlik

Opis

This volume examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. The new material in this revised edition includes a comprehensive profile of modern hotel business and includes data, quotes and extracts from a wide range of authoritative industry sources.

Recenzje

First published in 1980, this newly revised edition covers basic hotel business concepts, guest services, hotelmen [sic] and methods, hotel support services, hotel dimensions, and several appendices. An international framework is emphasized Annotation copyright Book News, Inc. Portland, Or. --This text refers to the Paperback edition.

Spis treści

Preface; The concept of hotels and hospitality - Staying away from home, Hotel products and markets, Hotel policies, philosophies and strategies; Structure of the hotel market - The small hotel, Hotel groups, International hotel operations; The hotel and its functions - rooms and beds, Food and drink, Miscellaneous guest services; Support activities - Marketing, Property ownership and management, finance and accounts; People and procedures - hotel organization, Hotel staffing, Performance in hotels; Appendices

O autorze

Professor Medlik is an author, consultant and educator with close on half a century of involvement in travel, tourism and hospitality. Former head of the Department of Hotel, Catering and Tourism Management at the University of Surrey, UK, he is now Emeritus Professor of that university. He also held senior academic appointments in the United States, Canada, the West Indies and Australia. His consultancy assignments covered economic, market and trend studies and training, institutions and strategies for sponsors in Britain and abroad. His published work includes 20 books and other publications and more than 100 contributions to the professional and technical press. He is a Fellow of the Hotel and Catering International Management Association, Founder Fellow of the Tourism Society, and was the first Chairman of the Society.