Small Business Total Quality

ISBN-13: 9780412602702 / Angielski / Miękka / 1994 / 240 str.

N. Huxtable

Opis

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

Recenzje

One can well envisage Huxtable's efforts being of value to both student and small businessman. - Modern Management

Spis treści

Preface. Forward. Introduction.Part 1 Background to total quality. The small business in context. Qualities - why bother? Part 2 Planning for total quality. The planning process. Quality Diagnosis. The cost of quality. Customers and suppliers. Leadership. Teamwork. Quality measurement and problem solving. Quality management systems. Investment in staff. Part 3 TQM implementation. Final thoughts. Appendix. Index.