Quality and Operations Management Revised Edition: Revised Edition

ISBN-13: 9781138147904 / Angielski / Twarda / 2016 / 118 str.

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Opis

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

Spis treści

Introduction Managing quality operations; Chapter 1 The language of quality; Chapter 2 Improvement; Chapter 3 Operations management; Chapter 4 Techniques for planning and control; Chapter 5 Quality in health, safety and environment;

O autorze

John Corrigan, Frederick M. Denny, Carlos M. N. Eire, Martin S. Jaffee