Management and the Worker

ISBN-13: 9780415279871 / Angielski / Twarda / 2003 / 615 str.

F. J. Roethlisberger; William J. Dickson

Opis

This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies.

Spis treści

Part I

I. Introduction
II. Planning the Relay Assembly Test Room
III. Experiment with Rest Pauses
IV. Experiment with Shorter Working Days and Weeks
V. Testing the Fatigue and Monotony Hypotheses
VI. Testing the Effects of Wage Incentive; the Second Relay Assembly Group and the Mica Splitting Test Room
VII. The Test Room Operators; their Individual Differences and Interpersonal Relations
VIII. The Relay Assembly Test Room Supervision

Part II

IX. The Growth and Development of the Interviewing Program
X. The Practical Operation of the Plan; the Training of Supervisors and the Investigation of Complaints
XI. The Urgency and Tone of Industrial Topics

Part III

XII. The Analysis of Complaints; Fact vs. Sentiment
XIII. The Interviewing Method
XIV. Complaints and Personal Equilibrium
XV. Attitudes within the Supervisory Organization
XVI. Complaints and Social Equilibrium

Part IV

XVII. Method and Procedure in Studying a Shop Department
XVIII. The Output Situation in the Bank Wiring Observation Room
XIX. The Supervisory Situation in the Bank Wiring Observation Room
XX. Interemployee Relations in the Bank Wiring Observation Room
XXI. The Internal Organization of the Bank Wiring Observation Room
XXII. Social Control of Work Behavior
XXIII. Formal vs. Informal Organization

Part V

XXIV. An Industrial Organization as a Social System
XXV. A Restatement of the Human Problems of Management
XXVI. Implications for Personnel Practice

O autorze

F. J. Roethlisberger, William J. Dickson