ISBN-13: 9780412589201 / Angielski / Twarda / 1994 / 192 str.
ISBN-13: 9780412589201 / Angielski / Twarda / 1994 / 192 str.
This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.