Knowledge Sharing and Quality Assurance in Hospitality and Tourism

ISBN-13: 9780789034120 / Angielski / Miękka / 2006 / 178 str.

Noel Scott; Eric Laws

Opis

Sir Francis Bacon once wrote, "Knowledge is power." Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent, extensively referenced chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge.

Spis treści

• Knowledge Sharing in Tourism and Hospitality (Noel Scott and Eric Laws)
  
• Transferring Tourism Knowledge: The Role of Higher Education Institutions (Donald E. Hawkins)
  
• Benchmarking, Usable Knowledge and Tourist Attractions (Philip Pearce and Pierre Benckendorff)
  
• Response Quality of Email Inquiries—A Driver for Knowledge Management in the Tourism Organization? (Anita Zehrer and Harald Pechlaner)
  
• The Fuchsia Destination Quality Brand: Low on Quality Assurance, High on Knowledge Sharing (Megan Woods and Jim Deegan)
  
• Understanding and Sharing Knowledge of New Tourism Markets: The Example of Australia’s Inbound Chinese Tourism (Grace W. Pan, Noel Scott, and Eric Laws)
  
• Managing Knowledge in Tourism Planning: And How to Assess Your Capability (Stephen Clark and Noel Scott)
  
• European Spa World: Chances for Project’s Sustainability Through Application of Knowledge Management (Sonja Sibila Lebe)
  
• The Tourism Intelligence Network: The Quebec Source for Information on the Evolving Tourism Industry (Sophie Lemelin)
  
• Index
  
• Reference Notes Included
  

O autorze

Noel Scott, Eric Laws