Improving the Student Experience : A practical guide for universities and colleges

ISBN-13: 9780415598781 / Angielski / Twarda / 2011 / 232 str.

Michelle Morgan

Opis

The landscape of higher education (HE) has dramatically altered in the past 30 years and it continues to evolve and change. More students are entering HE and attending university (university or college) on a global scale than ever before. Supporting and enhancing the undergraduate student experience across the student lifecycle (from first contact through to becoming alumni) is a critical activity in higher education today not only to aid retention and progression but in a highly competitive HE market, the quality of the student experience is pivotal to an institution's ability to attract students.

Recenzje

'I found that the book gave a useful framework for the reader to think about how they approach delivering an excellent student experience and provided good examples of how to go about achieving it.' - Bethan Payne, Higher Education Policy Advisor at the National Union of Students, 2012

Spis treści

Foreword  1. Introduction  Part I: Supporting First Contact and the Admissions Process  2. Partner Institution Admissions  3. Effective Communication of Information to Applicants  4. First Contact and Beyond  5. Developing IT Systems for Points Based Immigration  Part II: Pre-arrival  6. Online Enrolment  7. Pre-school Arrival  8. Develop Me! Support Me! Engage Me!  9. Pre-arrival and Orientation Website  Part III: Arrival and Orientation  10. The 8 Strand Approach to Orientation for Fresher and Direct Entry Students  11. Residential Advisors Welcome and Support  12. International Programme  13. Planning and Improving the Quality of Parent Orientation Programmes  Part IV: Induction  14. Mapping Transitions  15. Supporting Women in Science and Engineering  16. Integrating Skills into the Curriculum  17. Leading on from Orientation  Part IV: Reorientation and Reinduction  18. Re-orientation and Reinduction for Returning Students  19. Tick Off to Take Off  20. Sustaining Global Perspective  21. Study Away Support  Part VI: Outduction  22. Graduation Festival  23. What Next? A Guide for Engineering Students  24. Outduction Research  25. Sophomore Solutions  Part VII: Academic Student Support and Development  26. A Student Voice in Learning & Teaching  27. Supporting Transitions  28. Super Personal Tutors  29. Getting it Right Second Time Around  Part VIII: Supporting Staff to be Supporters  30. Supporting the Supporters  31. Working Towards an Inclusive Induction  32. International Case Study  33. Responding to Student Expectations  Part IX: Learning and Teaching  34. Academic Peer Support  35. The Tool Box  36. Using Electronic Voting Systems to Enhance the Student Experience  37. Attendance Monitoring  Part X: Student Evaluation and Feedback  38. Mid-Module Feedback  39. Leeds Met Diary Room  40. Map Works  41. An Evidence Based Approach to Student Evaluation  42. Conclusion

O autorze

Michelle Morgan isa Learning and TeachingCoordinator and Student Experience Manager at Kingston University, UK.