Hotel Management and Operations

ISBN-13: 9780470177143 / Angielski / Miękka / 2010 / 512 str.

Michael J. O'Fallon; Denney G. Rutherford

Opis

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Spis treści

Chapter 1: OverviewChapter 2: OrganizationChapter 3: General Managers: A View at the TopChapter 4: Operations: RoomsChapter 5: Operations: Housekeeping, Engineering and SecurityChapter 6: Food and Beverage DivisionChapter 7: Marketing and Associated ActivitiesChapter 8: Financial Control and Information ManagementChapter 9: Human Resources Policy Management

O autorze

DENNEY G. RUTHERFORD, PhD, is the Ivar Haglund Distinguished Professor in the Hotel and Restaurant Administration Program at Washington State University.