Assertiveness and Diversity

ISBN-13: 9781403993441 / Angielski / Twarda / 2007 / 292 str.

Anni Townend

Opis

The book explores the relationship between assertiveness and diversity. The case studies and personal stories illustrate how individuals, teams, and organizations can make a difference and make it possible for everyone to be valued for who they are respected for what they do.

Recenzje

'A powerful and engaging book that combines straightforward practicality with a rare wisdom and insight into human relationships - a must-read for leaders, coaches and change agents.' David Birch, Business Director, Ashridge Business School

'Anni Townend truly lives the values and beliefs of assertiveness and diversity which makes this book a convincing and contemporary treasure-trove of both theory and best practice for all individuals in organisations who aspire to be their 'best selves.'' Stephanie Parry, Managing Director, Wexford Executive Coaching

'It's refreshing to come across a book which recognises that genuine assertiveness comes not from cobbling a few 'tools and techniques' together, but from true self-awareness. This comprehensive tour of personality and other models gives a thorough yet practical guide to finding one's own natural assertive style.' Phil Lowe, Partner, Face to Face Leadership

'Anni Townend has created an exciting and comprehensive study to analyse and explain both the new and the established thinking around assertiveness within organisations. The case studies bring each section to life and her attention to detail makes this an invaluable resource for all those involved in the business of helping people to reach their full potential.' Joy Barker, EAP professional

'...Townend has written a user-friendly, likeable publication. She avoids jargon and treats the reader as an intelligent enthusiast. The book should become a firm favourite with people management and development practitioners...' - People Management

'It reveals a much-needed new approach to how we can be as individuals in our work lives...It is a great resource.' - Doug Ingram, Sussex Counselling

'Townend's experience shines through in polished theories that encourage us to reflect on the thought that how we see ourselves colours our perceptions of others.' - VirginBlue

'...an introduction for the inexperienced and a useful refresher for others.' - Management Futures

'...well written, clearly structured and demonstrates Townend's knowledge and passion in her field...Overall, this book provides readers with an understanding of the relationship between assertiveness and diversity and the importance of both to organisational success.' - Maureen Perkins, Therapy Today

Spis treści

PART I: OVERVIEW PART II: WHAT IS ASSERTIVENESS? Philosophy of Assertiveness Positive Self-Assertion Assertive Communication Assertive Relationships Managing Conflict Dealing with Bullying PART III: WORKING WITH PERSONALITY DIFFERENCES Models for Working with Personality Differences Using the MBTI Using FIRO-B Belbin Team Roles The Learning Cycle and Learning Styles PART IV: MULITCULTURAL DIFFERENCES, DIFFERENCES OF SEXUAL ORIENTATION, AND GENDER DIFFERENCE Multicultural Differences Differences in Sexual Orientation Gender Difference Working with Multicultural Differences PART V: ASSERTIVENESS AND DIVERSITY IN ORGANIZATIONS Making the Business Case for Diversity Meeting the Work-Life Balance Needs of Employees Corporate Ombuds Workplace Counseling The Power of Assertive Relationships 360 Review Feedback Assertive Leadership Coaching Promoting Happiness at Work Conclusions

O autorze

Anni Townend is a leadership consultant, coach and facilitator with over twenty years of experience working with people in organisations. The focus of her work is on helping people to develop greater self-confidence, meaning and purpose, and to enjoy more positive and creative working relationships in which there is true respect and understanding. www.annitownend.com