Total Quality Management Resource Manual : Effect on the Understanding and Perceived Effectiveness of Team Leaders and Managers

ISBN-13: 9783639152937 / Niemiecki / Miękka / 2009 / 68 str.

B. Michael Barbour

Opis

Research study (2001) conducted in Panama City, §Florida to investigate the effect of using a total §quality management (TQM) resource manual on the §understanding and perceived effectiveness of team §leaders and managers in performance improvement §activities. The subjects of the study were working §with a newly implemented total quality management §system. An extensive 6-month training program to §prepare for the implementation of the TQM system had §recently been conducted in the urban healthcare §facility used for the investigation. The premise of §the study was to determine whether simplifying the §information given to the TQM teams might enhance §their effectiveness and understanding of the §process. Total quality management, as a practice §concept, has not proven to be highly effective in §healthcare organizations. Further research is §recommended to adapt the TQM model for healthcare §organizations. The theoretical framework §used in this study was based on the work of W. §Edwards Deming (1900-1993).

O autorze

B. Michael (Mike) Barbour is undergraduate nursing faculty at
The Florida State University. With 32 years of experience, he
has held positions in nursing education, administration, and a
variety of clinical roles. Mike and his wife Alice have two
children. They reside in Panama City, Florida.