The Community Planning Handbook: How People Can Shape Their Cities, Towns and Villages in Any Part of the World

ISBN-13: 9781138412804 / Angielski / Twarda / 2017

Nick Wates

Opis

This book will help telephone professionals to:

- Reduce on-the-job telephone stress

 - Enhance telephone communications skills

- Build stronger customer relationships over the telephone

- Learn practical, common sense telephone strategies that really work

Spis treści

1. Introduction  2. General principles A-Z  3. Methods A-Z  4. Scenarios A-Z  5. Programmes  6. Case Studies   Appendices

O autorze

Nick Wates is a writer, researcher, publisher and project consultant specialising in community involvement in planning and design. He is director of Nick Wates Associates Limited, Community Planning Specialists, and Site Editor of communityplanning.net