Introduction xvPART I DOMAIN 1.0: MOBILE DEVICES 1CHAPTER 1 Laptop Hardware 3CHAPTER 2 Mobile Device Displays 19CHAPTER 3 Mobile Device Ports and Accessories 31CHAPTER 4 Mobile Device Network Connectivity and Application Support 47PART II DOMAIN 2.0: NETWORKING 69CHAPTER 5 TCP/IP Networking 71CHAPTER 6 TCP/IP Ports and Protocols 77CHAPTER 7 Networking Hardware 87CHAPTER 8 Wireless Networking Protocols 103CHAPTER 9 Networked Host Services 117CHAPTER 10 Installing and Configuring Networks 131CHAPTER 11 Advanced Network Configuration 143CHAPTER 12 Internet Connection Types 153CHAPTER 13 Networking Tools 163PART III DOMAIN 3.0: HARDWARE 173CHAPTER 14 Cables and Connectors 175CHAPTER 15 Random Access Memory (RAM) 197CHAPTER 16 Storage Devices 211CHAPTER 17 Motherboards 229CHAPTER 18 Booting, CPUs, and Expansion Cards 249CHAPTER 19 Power Supplies 267CHAPTER 20 Printer and Multifunction Device Configuration 279CHAPTER 21 Printer Consumable Replacement 297PART IV DOMAIN 4.0: VIRTUALIZATION AND CLOUD COMPUTING 313CHAPTER 22 Cloud Computing 315CHAPTER 23 Virtualization 323PART V DOMAIN 5.0: HARDWARE AND NETWORK TROUBLESHOOTING 337CHAPTER 24 Troubleshooting Methodology 339CHAPTER 25 Troubleshooting Motherboards, RAM, CPU, and Power 347CHAPTER 26 Troubleshooting Storage 365CHAPTER 27 Troubleshooting Video 381CHAPTER 28 Troubleshooting Mobile Devices 393CHAPTER 29 Troubleshooting Printers 405CHAPTER 30 Troubleshooting Networks 415Index 427
ABOUT THE AUTHORSMike Chapple, PhD, is Teaching Professor of Information Technology, Analytics, and Operations at Notre Dame's Mendoza College of Business. He is a bestselling author of over 25 books and serves as the Academic Director of the University's Master of Science in Business Analytics program. He holds multiple additional certifications, including the CISSP (Certified Information Systems Security Professional), CySA+ (CompTIA Cybersecurity Analyst), CIPP/US (Certified Information Privacy Professional), CompTIA PenTest+, and CompTIA Security+. Mike provides cybersecurity certification resources at his website, CertMike.com.Mark Soper, MCP, CompTIA A+, has over 30 years' experience in IT. He is the author or co-author of 40 books on technology, covering topics ranging from CompTIA A+ to Microsoft Windows, networking, and troubleshooting.