Operations Management

ISBN-13: 9781118301173 / Angielski / Twarda / 2014

Roberta S. Russell; Bernard W. Taylor; Ignacio Castillo

Opis

Today’s managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology, and processes. They also need to learn how to effectively coordinate those operations across a global supply chain.

Spis treści

PART ONE: Operations Management
1 Introduction to Operations and Supply Chain Management
S1 Operational Decision–Making Tools: Decision Analysis
2 Quality Management
3 Statistical Process Control
S3 Operational Decision–Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision–Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision–Making Tools: Work Measurement
9 Project Management
PART TWO: Supply Chain Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision–Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision–Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision–Making Tools: Linear Programming
15 Resource Planning
16 Lean Systems
17 Scheduling
Appendix A–Normal Curve Areas
Solutions to Selected Odd–Numbered Problems
Index