Rapid advances in 3-D scientific visualization have made a major impact on the display of behavior. The use of 3-D has become a key component of both academic research and commercial product development in the field of engineering design. Computer Visualization presents a unified collection of computer graphics techniques for the scientific visualization of behavior. The book combines a basic overview of the fundamentals of computer graphics with a practitioner-oriented review of the latest 3-D graphics display and visualization techniques. Each chapter is written by well-known experts in the...
Rapid advances in 3-D scientific visualization have made a major impact on the display of behavior. The use of 3-D has become a key component of both ...
"The Perfect Company" is a simple but powerful business fable that looks at high performance through the eyes of a children's software company. Based on best practices of leading organizations, it shows how values succeed far beyond rules and metrics.
"The Perfect Company" is a simple but powerful business fable that looks at high performance through the eyes of a children's software company. Based ...
Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.
Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer serv...
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" uses the format of Aesop's fables to illustrate fundamental principles of customer service, including:
By a Hare Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service.
Bear with Me One grizzly bear's honey shop undergoes an amazing transformation when he...
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of o...
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dr...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned...